For the highest quality printed product, we recommend the following:
FILE TYPE: .jpg or .png
DPI (dots per inch): 300 DPI
COLOR PROFILE: sRGB
More info on image specifications can be found here.
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What is the size limit for each image?
Photos must be at or below 25MB for successful upload. Organizing your images into folders before upload will help save time searching for the image in the gallery during the building process. If the upload stops due to an intermittent internet connection, take note of what image was uploading in the dialog box, click X (cancel) and restart the upload process from that image.
Scanning your Images? Read our tips in A Practical Guide to Scanning Photos.
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How many images can I upload?
You can upload a maximum of 300 images into one gallery at a time, and store a maximum of 500 images in your gallery for project use. A maximum of 300 images can live in the image sidebar of your project. We recommend uploading images in small batches (up to 50 at a time) for the best experience.
If you upload your images into a gallery from the My Account page, only the first 300 images in your gallery will be available for use inside the editor.
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How do I upload images from my Google Photos, Dropbox, or Facebook?
To use your images from these third party image sources, head to the Images tab in the editor > Click Add Images > Select the icon of the source you would like to use. This will connect to that account, so you can log in and select your images. For more information, click here: Uploading Images via Google Photos, Facebook, or Dropbox
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Why won't my images upload?
A common reason images will not upload is either due to the file type or file size. Our editor can only upload the following file types: .jpg or .png. We do not accept .heic type at this time. Always remember to double-check and convert any files that are not the correct file type for our editor.
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How do I change HEIC files to jpg.?
In Preview on Mac, go to File > Export. In the Format section, select JPEG or PNG and hit save. (For Windows Explorer, there are just a few extra steps to take.
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Images still not uploading after converting to jpg. or png. ?
Make sure to double-check the file specs for your image. A common issue when converting an image to jpg. or .png is the file name changes to .jpg or .png, but the file type itself is still formatted as HEIC or another unsupported file type. This can easily be overlooked, so we always recommend double-checking the file specifications on your image. To find out how to do this on your device, follow the instructions below:
Mac: Open an image in preview > Click on the inspector icon (it looks like an "i") > You will see a small window appear which tells you the Document Type/File Type and File Size. You can also find other information such as the image size, DPI and Color Profile.
Windows: You can find an updated guide on how to locate the file specs for your image here.
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I've uploaded images, but am receiving a low-resolution error in the editor:
If your image is below 300 DPI or the dimensions (width and height) of your image are smaller than the layout, you will receive a low-resolution warning. We recommend either adjusting the size or DPI of your image or selecting a smaller layout. You can read more about adjusting DPI here.