This guide walks through how to upload, manage, and troubleshoot photos. It includes supported file types, upload limits, and step-by-step instructions for uploading from desktop and mobile devices. You’ll also find tips for organizing galleries and resolving common upload issues.
What’s included in this article?
- What file types can I upload?
- What is the maximum file size?
- What color profile should my photos be in?
- How many photos can I upload at once?
- How many photos can a gallery hold?
- Uploading photos in the editor
- Uploading photos in galleries
- Uploading photos with a mobile device
- Scanning photos
- Uploading from Google Photos
- How to delete images from a gallery
- Troubleshooting upload issues
- Low-resolution warnings
What file types can I upload?
We accept JPG, PNG, WEBP, and HEIC files. PDF files are not supported.
What is the maximum file size?
Each file must be 40MB or smaller.
What color profile should my photos be in?
For best print results, use the sRGB color profile.
How many photos can I upload at once?
For the best performance, upload images in smaller batches (around 50 at a time).
How many photos can a gallery hold?
Each gallery can hold up to 300 photos. We recommend smaller galleries for specific events to make photos easier to find.
Uploading Photos
Uploading photos in the editor
When you open a project, you’ll be prompted to add photos. You can choose from several upload sources:
- Google Photos
- Your computer
- An existing project gallery
- A mobile device
After selecting your preferred option, follow the on-screen prompts to upload your images. Once the upload is complete, your photos will appear in the right-side toolbar of the editor.
For easier organization, we recommend renaming your gallery using the right-side toolbar.
If you need to upload additional photos later or switch between galleries, you can do so at any time from the right-side toolbar without leaving your project.
Uploading photos in galleries
- Go to My Account > Galleries
- Click Create New Gallery
- Name your gallery and click Create
- Click Upload
- Drag and drop photos or click Upload Photo
Uploading photos with a mobile device
You have three options:
1. Scan a QR code (from desktop):
- Select Mobile Device in the uploader
- Scan the QR code
- Upload photos from your phone
2. Upload via mobile browser (Galleries):
- Log in to your account
- Go to Galleries
- Create or open a gallery
- Upload photos from your device
3. Upload via mobile browser (Editor):
- Open a project
- Select Your Phone
- Upload from your photo library, camera, or files
Scanning photos
If you’re digitizing prints, see our guide: A Practical Guide to Scanning Photos.
Uploading from Google Photos
You can upload directly from Google Photos through the editor. For more details, see: Uploading Images with Google Photos.
Managing Your Photos
How do I delete images from my gallery?
From Galleries:
- Go to My Account > Galleries
- Open your gallery
- Select the image
- Click Delete Image
From the editor (on desktop only):
- Hover over the image
- Click the trash icon
- Note: Deleting an image removes it from the gallery entirely. You can use the undo button if needed.
Troubleshooting
Why won’t my images upload?
Common issues include:
- Unsupported file type (must be JPG, PNG, WEBP, or HEIC)
- File size over 40MB
- Slow or unstable internet connection
For best results, use Google Chrome. If uploading HEIC files, try using a mobile device or QR code upload.
Low-resolution warning
You may see a low-resolution warning if:
- Your image is below 150 DPI
- The image is too small for the selected layout
DPI (dots per inch) determines how much detail an image can show when printed. When you place a photo into a layout, the editor evaluates how many pixels are available compared to the size of the photo box. If a small image is placed in a large photo box, it must be stretched to fill the space, reducing the effective DPI and resulting in a lower-quality print.
Our editor calculates this automatically. If the image falls below 150 DPI at the size it’s being displayed, a warning will appear. This means the image may print less sharply or slightly pixelated.
To improve print quality:
- Using higher-resolution images (300 DPI is ideal for print)
- Reducing the size of the photo box or selecting a smaller layout
- Avoiding enlarging small images beyond their original dimensions
The low-resolution warning will not print, but it’s a helpful indicator that your image may not appear as crisp in the final product. You can read more about Changing the DPI in our help article.