How do I upload images from my Google Photos, Dropbox, or Facebook?
To use your images from these third party image sources, head to Images > Add Images > and select the icon of the source you would like to use. This will connect to that account, so you can log in and select your images.
*For our system to properly upload and print your images, no images can be removed from your [Google Photos, Dropbox, Facebook] account before or after ordering the project. If they're removed, our system cannot source your images and they will appear as broken links.
My images are showing up as broken links in my project. What do I do?
Sometimes the editor's connection with your [Google Photos, Dropbox, Facebook] account is interrupted if you've restarted your computer or logged out of your account.
Follow the steps above to log back into your account inside the editor. From there, you may also need to re-select the images in the Add Images tab, and add them to your project again.
*For our system to properly upload and print your images, no images can be removed from your [Google Photos, Dropbox, Facebook] account before or after ordering the project. If they're removed, our system cannot source your images and they will appear as broken links.
Why are my images showing up as low resolution?
Oftentimes, sites such as Facebook condense your image to a smaller size (lowering the resolution) in order to allow their system to run faster. There is no way to increase the resolution of an image uploaded directly from Instagram or Facebook.
You can either keep the photo and acknowledge that the quality of the printed image may not be the best, or find the original image on your computer and upload that instead!
Which third party systems are not available?
Looking for a third party source that we don’t support? We do not currently offer integrations with the following third party sources. You can always download those images to your device, then upload the images to our site through a gallery.
- iCloud
- Amazon Photos
- OneDrive
- Imgur
- Flickr
- 500px
- Photobucket
Instagram-Specific
Can I upload images from a hashtag?
Unfortunately, we cannot upload photos directly from a hashtag due to copyright. Since not all the photos on a hashtag belong to one user, we do not have accessibility due to those ownership bylaws from Instagram.
The only workaround available would be to have each owner send you their photo(s) and upload them from your computer to our site.
Can I upload an image from a multi-image Instagram post?
Unfortunately due to the way those posts are set up, we are unable to pull them into your project for uploading. If you want to use an image that appears in a multi-image post, you'll need to download it to your phone or computer, then upload the image to our site through a gallery.
Can I upload images from my [sister/cousin/friend]'s Instagram account?
Due to copyright and ownership laws, we cannot authorize uploading images directly from another user's Instagram account. You will either need their permission and login information to access those images from Instagram directly, or they would need to send you the images for you to upload via a gallery.