If there is an issue with your order, please reach out to our team within 30 days of receiving your order so we can review the issue and find a resolution.
To help us assist you as quickly as possible, include the following in your message:
- Your order number
- A brief description of what is wrong
- Clear photos of the product
What happens next?
Once we receive your request, our team will review the details and follow up with the next steps. This may include a replacement or another resolution based on the issue.
What about design or user errors?
If the issue is related to the design or something in the submitted project file, please review our guidelines on design and user errors for more information.