If your order didn’t arrive in perfect condition, we’re here to help. Reach out within 30 days of delivery and our team will work with you to make it right.
What should I do if my order is damaged or incorrect?
Please reach out to our team within 30 days of receiving your order so we can review the issue and find a resolution.
To help us assist you as quickly as possible, include the following in your message:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the packaging (including any visible damage)
What happens next?
Once we receive your request, our team will review the details and follow up with the next steps. This may include a replacement or another resolution based on the issue.
What about design or user errors?
If the issue is related to the design or something in the submitted project file, please review our guidelines on design and user errors for more information.