Every Artifact Uprising product is custom-made, so we’re unable to offer refunds for errors made during the design process. However, if something doesn’t look right, we still encourage you to reach out. Our team is happy to review your order and see how we can help.
What’s included in this article?
- Can I get a refund for a design error?
- What qualifies as a customer design error?
- What if I notice a mistake after ordering?
- Are there any exceptions?
Can I get a refund for a design error?
Due to the custom nature of our products, we’re unable to offer refunds or exchanges for errors made during the design process. Each item is printed exactly as submitted.
That said, if you’re unhappy with your order, please contact us—we’re always happy to take a look and see what options may be available.
What qualifies as a customer design error?
Customer design errors include, but are not limited to:
- Typos or misspellings
- Low-resolution or poor-quality images
- Layout issues (such as chosen layouts, misaligned elements, duplicate or missing images)
- Blank pages or incomplete designs
- Incorrect product selections (size, format, cover type, etc.)
- Color differences between your screen and the final printed product
What if I notice a mistake after ordering?
Orders begin processing right away, and your project file is locked as soon as it’s submitted. Because of this, we’re not able to make changes to the design, product details, or quantities after checkout. To make updates, your order must be canceled.
What should I do if I need to make a change?
If you need to update anything in your order, you’ll need to cancel it, make your changes, and place a new order.
- Within 1 hour of placing your order: You can cancel it directly from your Order History in your account.
- After 1 hour: Please reach out to our team to request a cancellation.
Once an order has shipped, we’re no longer able to cancel or make changes.
Are there any exceptions?
We’re not able to offer refunds for issues caused by customer design choices or handling after delivery (such as damage from use, storage, or wear).
If your order arrives damaged or there’s a production issue, please contact us within 30 days so we can make it right.
For more details, please review our Terms & Conditions.