Once an order is placed, it moves quickly into production, and the project file is locked, so edits can’t be made. If you need to make changes, the order will need to be canceled and replaced using a credit code.
What’s included in this article:
- Can I edit my order after placing it?
- What should I do if I need to make a change?
- How does making changes and placing a new order work?
Can I edit my order after placing it?
Orders begin processing right away, and your project file is locked as soon as it’s submitted. Because of this, we’re not able to make changes to the design, product details, or quantities after checkout. To make updates, your order must be canceled.
What should I do if I need to make a change?
If you need to update anything in your order, you’ll need to cancel it, make your changes, and place a new order.
- Within 1 hour of placing your order: You can cancel it directly from your Order History in your account.
- After 1 hour: Please reach out to our team to request a cancellation.
Once an order has shipped, we’re no longer able to cancel or make changes.
How does making changes and placing a new order work?
- If you cancel the order yourself: You can duplicate the project in your account, make your updates, and reorder.
- If our team cancels the order: We’ll issue a credit code for the full order amount, which you can use at checkout when placing your updated order.
If you need help canceling your order or have any questions, please reach out to our team and include your order number.