When will my order ship?

What is included in this article?

Please review your order confirmation email for your estimated delivery window. If today’s date is still outside that window, it’s likely that your order has not shipped yet. The time it takes to ship a product varies by product, depending on the production time, and we are not able to rush production due to our high volumes.

Once your order ships, you will receive an email with the tracking details. You can also go to Order History in your account to check the status of your orders.

I ordered multiple items. Will they be in the same package?

If you ordered multiple products, they will likely be shipped at different times and in separate packages because our products have different production timelines. You will receive separate tracking emails once each item has shipped.

View our shipping timelines in our Guide to Shipping.

You can read more about our holiday shipping timelines in our Guide to Shipping.

For specific information about your order, please contact our Customer Experience team, who can access your order details and provide you with the most up-to-date information.

You can contact them through:

Live Chat: Visit our Help Center and click on the "chat bubble" in the lower right corner (available 9am-5pm Mountain Time)
Contact Form: Submit a request through our Contact Form if you prefer email communication

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