What's included in this article?
Review Your Estimated Delivery Window
Please review your order confirmation email and your estimated delivery window. If it is not at that window, your order might not have shipped yet.
Check Your Order History
If the Order History in your account has not updated to say 'Partially Shipped' or 'Fully Shipped', then your order is likely still in production.
Check Your Spam or Promotions Folder
Sometimes our emails can end up in your Spam or Promotions folder, so it's a great place to look.
For specific information about your order, please contact our Customer Experience team, who can access your order details and provide you with the most up-to-date information.
You can contact them through:
- Live Chat: Visit our Help Center and click on the "chat bubble" in the lower right corner (available 9am-5pm Mountain Time)
- Contact Form: Submit a request through our Contact Form if you prefer email communication