Our Black Friday / Cyber Monday promotions are available during this holiday season. Below are answers to common questions about discounts, promo codes, shipping timelines, and order policies during this high-volume period.
What's included in the article?
- What promo are you offering?
- Can I stack promo codes?
- Will discounts apply automatically or do I need a code?
- Can I use a promo code after I’ve placed my order?
- Can I buy now and build my project later?
- Do discounts apply to gift cards?
- Are you offering free shipping?
- How long will it take for customer service to respond?
What promo are you offering?
We release our Black Friday / Cyber Monday promotions directly on our site and through email. Offers may include discounts on books, prints, and gifts. Visit our homepage or check your inbox during the sale period for the most current codes.
Can I stack promo codes?
No. Only one promo code can be applied per order. If multiple promotions are available, you can choose the one that provides the best value for your purchase.
Will discounts apply automatically, or do I need a code?
Some promotions require a code at checkout, while others apply automatically. The product page or site banner will indicate which type of offer is active.
Can I use a promo code after I’ve placed my order?
Promo codes must be applied at checkout. If you forgot to add a promo code or if you’re unsure if you used one, you can reach out to our Customer Experience team, and we’ll look into your order.
Can I buy now and build my project later?
No. You have to complete your project and place your order for your design during the promotional window.
Do discounts apply to gift cards?
No. Gift Cards and Design Services / Studio are not eligible for promotional discounts.
Are you offering free shipping?
We currently do not offer free shipping options. At the end of November, we will offer a 'Wait and Save Shipping' option at checkout. With this option, you’ll opt to receive your order at a later date and pay a flat shipping rate. You can read more about that here.
How long will it take for customer service to respond?
Expect to hear from us within 24 hours. In peak seasons, replies can take a bit longer, but we read every message and will be in touch soon. Waiting for a reply? It may have landed in your Spam or Promotions folder, so it’s worth a quick look there.
For specific information about your order, please contact our Customer Experience team, who can access your order details and provide you with the most up-to-date information.
You can contact them through:
- Live Chat: Visit our Help Center and click on the "chat bubble" in the lower right corner (available 9am-5pm Mountain Time)
- Contact Form: Submit a request through our Contact Form if you prefer email communication