Our editor is designed to give warnings to ensure the best quality product is produced, and to alert you to any issues before you add your project to the cart. Here are the most common warnings you may see while designing your project, and what to do before placing your order:
Why is this warning shown?
The low-res warning in our editor picks up on the DPI (dots per inch) of the image. Typically, if the DPI is lower than 180 DPI or the image will not print well at the size selected, a warning pops up. We recommend that files be sized to 300 DPI for the highest quality printing.
This warning is set to prompt an image that may not print the sharpest at the size chosen. The photo will print close to what you see in the PDF proof with some loss of quality depending on the resolution, file size, and project size. Unfortunately, we cannot guarantee any image with a low-resolution warning will print great, but the PDF proof will give you an idea of how it will print.
Another thing that can contribute to the low-resolution warning is the dimension of the file. For example, printing a file that is 2x2 inches as a 10x10 inch print will result in a pixelated print. The warning may pop up if the image file is much smaller than the image well within the layout of your project.
What to do:
You have a few options when the low-res warning is present in your project: move the image to a smaller layout/project size, resize the image to be higher quality, upload a new image, or dismiss the warning.
Moving images that are low resolution into smaller layouts within the editor or choosing a smaller print/frame size to condense the pixels will help the image print at a higher quality.
Another option is to upload a larger version of your image if you have it, or change the DPI of your image. Check here for instructions: Changing the DPI.
You can also remove the image from your project and choose a new, higher-quality image.
To get into the Low-Quality Photo menu, click the warning icon in the top center of the editor screen (the small bell, which will have a red dot next to it if a low-res image is detected). This will open the Low-Quality Photo menu in the top right corner of the editor screen, which lists the images flagged as low-quality. From here you have the option to replace the image by clicking the small image icon, or dismiss the warning by clicking the "X" next to each image. Replacing the image will allow you to upload a completely new image file, or you can always delete the image from the layout and add another that is already in your gallery.
More on file specifications here: File Specifications and Profiles.
Changing Book Size Warning
"Changing the size of your book will reset crop settings for your photos and change some layouts."
Why is this warning shown? In the editor when you have added images to layouts and edited them, changing the book size will reset image cropping and certain edits. This warning will show if you are attempting to change the size of your project after you've added images to the layouts.
What to do: You can change the book/project size or keep it as-is. If you are still wanting to change the book size we recommend sending yourself a PDF proof beforehand, which you can use as a guide to crop/edit the images again if needed.
Missing Photo Warning
"It looks like your project is missing at least one photo, so that area would print blank. What would you like to do? Order it Blank or Add Photos."
Placeholder Text Warning
"You still have unedited text boxe(s) in your project. Do you want to change it? The best way to check your project is to email yourself a PDF proof."