What is included in this article?
- What is your return policy?
- What is not eligible for a refund?
- What are my resolution options?
- How do I report an issue with my order?
- What is your cancellation policy?
- What is your privacy policy?
- What are your terms of service?
- What is your gift card policy?
What is your return policy?
We stand behind the quality of every product we create. If your order arrives with a manufacturing defect or shipping damage, please contact us within 30 days of delivery so we can make it right.
Depending on the issue, we may ask for photos of the product and packaging to help our team review and resolve the problem quickly.
What is not eligible for a refund?
Because each product is custom-made, we’re unable to offer refunds or exchanges for customer-created errors, including:
- Typos or misspellings
- Low-resolution or poor-quality images
- Layout issues, missing or duplicate images
- Blank pages or design mistakes
- Incorrect product selections (size, style, cover, etc.)
- Color differences between screens and printed products
We also cannot offer refunds or exchanges for damage caused after delivery due to handling, storage, or use.
What are my resolution options?
If your issue is due to a production defect or shipping damage, we’ll work with you to find the best solution. This may include:
- A replacement product
- Store credit
- A refund
How do I report an issue with my order?
Reach out to our team within 30 days of receiving your order. Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging (if applicable)
Our team will review your request and respond within 1–2 business days.
What is your cancellation policy?
You can cancel your order within one hour of placing it directly from your order history.
After one hour, orders move into production. If your order hasn’t shipped, our team can still help cancel it. To request a cancellation, please contact our team with your order number. Once an order has shipped, it can no longer be canceled
Please note:
- Orders cannot be edited once placed
- To make changes, you’ll need to cancel (if eligible) and place a new order
What is your privacy policy?
Please view our full privacy policy on our site or click here.
What are your terms of service?
Please visit our full terms & conditions on our website or click here.
What is your gift card policy?
1. Purchasing and Using Gift Cards. Artifact Uprising offers E-Gift Cards that can be purchased and redeemed through the Artifact Uprising website (www.artifactuprising.com). Purchasing or using E-Gift Cards establishes acceptance of the Artifact Uprising Terms and Conditions, including these terms and conditions. You may not purchase or redeem a gift card without having access to the Internet and creating an Artifact Uprising account. E-Gift Cards may be purchased in electronic format. The electronic format provides a gift code containing a redeemable monetary value, credited to an order when entered during the checkout process. Please note, E-Gift Cards are not available for purchase on the mobile app.
2. Account Balances. The holder of the Gift Card can review the card’s balance by entering the respective Gift Card code into the designated inquiry location on the Artifact Uprising website, or by contacting our help team.
3. Limitations. Gift Cards may be redeemed through the Artifact Uprising website only. Gift Cards are non-refundable. Gift Cards may not be used toward previous purchases. Every permitted purchase made with a Gift Card, plus applicable costs, such as shipping and handling and taxes, is deducted from the Gift Card balance. Gift Card balances will be applied against the total amount of the order placed. Any unused Gift Card balance will remain on the Gift Card account. If any purchase exceeds the Gift Card balance, the excess amount must be paid with another payment method accepted on the Artifact Uprising website. Gift card balances cannot be used to purchase other gift cards or certain other items as specified on the Artifact Uprising website.
4. No Expiration Date or Fees. Gift Cards have no expiration date and Artifact Uprising does not charge any fees for Gift Cards.
5. Restrictions. Gift Cards cannot be reloaded or recharged, and balances on multiple Gift Cards cannot be combined into a combined balance on one or more new Gift Cards. Gift Cards cannot be used to purchase other gift cards. Except as required by law, Gift Cards may not be transferred for value, resold redeemed for cash or checks, and Gift Card balances cannot be transferred to credit card accounts or accounts of other means of payment. Unused Gift Card balances in an Artifact Uprising account may not be transferred to another Artifact Uprising account. If applicable law requires us to redeem Gift Cards for monetary value Artifact Uprising reserves the right to pay by any means we choose (cash, check, et cetera).
6. Fraud. If we believe that a Gift Card is used, redeemed, or obtained fraudulently, Artifact Uprising reserves the right to reject the redemption or use of the Gift Card, bill alternative forms of payment, terminate the applicable account, and/or take available legal actions.
7. Risk of Loss. The risk of loss and title for Gift Cards pass to the purchaser upon purchase. . You can report misplaced Gift Cards by contacting our help center, but we are not responsible if any Gift Card is lost, stolen, destroyed, or used without your permission.
8. Limitation of Liability. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING GIFT CARDS, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSES. IN THE EVENT A GIFT CARD DOES NOT FUNCTION PROPERLY, THE SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THE GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS
9. Applicable Law. Gift Cards are issued by Artifact Uprising Utah Holdings, LLC a Utah Limited Liability Company. When you purchase, receive or redeem a Gift Card, you agree that the laws of the State of Utah, without regard to conflict of laws principles, apply to and govern our Gift Card terms and conditions. We reserve the right to change any of the terms and conditions applicable to Gift Cards at our discretion at any time, subject to applicable laws.