If your order has shipped but has not arrived, we’re here to help. Use the guidance below to check your tracking status and know when to contact our team for support.
What’s included in this article?
- My order says it was delivered, but I can’t find it
- My tracking hasn’t updated in several days
My order says it was delivered, but I can’t find it
If your tracking shows the order was delivered but you have not received it, please check around your delivery area, with household members, neighbors, or your building’s front desk or mailroom.
If you still cannot locate your package, contact our team and include your order number. We’ll help review the shipment and next steps.
My tracking hasn’t updated in several days
Tracking updates can sometimes pause while a package is in transit, especially during carrier delays or busy shipping periods.
If your tracking has not updated for several days, please contact our team with your order number so we can look into it.
For specific information about your order, please contact our Customer Experience team, who can access your order details and provide you with the most up-to-date information.
You can contact them through:
- Live Chat: Visit our Help Center and click on the "chat bubble" in the lower right corner (available 9am-5pm Mountain Time)
- Contact Form: Submit a request through our Contact Form if you prefer email communication