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Troubleshooting Browser or Site Issues

If you’re having trouble using the site, try switching to Google Chrome or using Incognito Mode for the best performance. Clearing your browser’s cache and cookies can also fix most loading or sign-in issues. If problems continue after trying another browser or device, contact us with details about what you’ve tried and any error messages so we can help troubleshoot.

What is in this article: 

  1. Try a Different Browser or Device
  2. Clear Your Browser Cache and Cookies
  3. Still Having Trouble?

Try a Different Browser or Device

Our site performs best in Google Chrome, especially when using Incognito Mode. If issues persist, try switching browsers or using a different device to see if the problem continues.

Using Incognito Mode allows you to browse without saved cache, cookies, or history—helping identify if an issue is related to stored browser data.

How to Open an Incognito Window (Mac or Windows):

  1. Open Google Chrome.
  2. Click the three dots (⋮) in the upper-right corner of your browser window.
  3. Select New Incognito Window.
  4. A new window will open with a dark background and the Incognito icon (🕶️) in the corner.

Keyboard Shortcuts to Open an Incognito Window:

  • Mac: Command + Shift + N
  • Windows: Ctrl + Shift + N

Clear Your Browser Cache and Cookies

Clearing your cache and cookies often fixes performance, loading, or sign-in issues.

How to Clear Cache and Cookies in Google Chrome:

  1. Open Chrome on your computer.
  2. Click the three dots (⋮) in the upper-right corner.
  3. Select Delete Browsing Data 
  4. In the pop-up window:
    1. Set the Time range to All time.
    2. Check Cookies and other site data and Cached images and files.
    3. (Optional) You can leave Browsing history unchecked if you prefer to keep it.
  5. Click Delete data.
  6. When finished, close and reopen Chrome, then log back into your Artifact Uprising account.

Tip: To confirm your changes worked, open an Incognito Window (Command/Ctrl + Shift + N) and revisit the site. This ensures you’re viewing the most up-to-date version without stored data.

Need help with another browser?

Still Having Trouble?

If you’re still experiencing issues after following these steps, please contact us and include:

  • Which browser(s) and device(s) you’ve tried
  • Any error messages or screenshots you’re seeing

We’ll be happy to help troubleshoot further — thank you for your patience!

 

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