Who and what is Design Services?
Design Services is a true time-saver for album creation, using Artifact Uprising’s expert design and intentional storytelling to create heirloom photo products that will be enjoyed for generations to come. You'll work one-on-one with an account manager and a designer as they create an album that celebrates your special moments.
The Design Service Team is a separate team from our Customer Experience team. If you have purchased Design Services or reached out, a member of the Design Service team will be in touch within 1-2 business days.
What is the process of working with the designer?
Once we receive payment and photos, your designer will reach out via email within 5 business days, with the first draft of your project for review. You'll use a proofing tool to communicate with your designer, and discuss any changes needed. 2 revisions are included in the design fee, and any additional revisions are $50 each. We ask that your book is finalized within 21 days of receiving your first draft.
Once designs are complete, your designer will add your project to your cart for you to purchase.
Design fees are non-refundable.
What options do I have to customize my album or guest book?
Explore sizes, fabric colors, and foil options for each of our Layflat Photo Albums and Guest Books:
How many photos are able to be displayed in an album or guest book?
While this is based on the final page count, our Layflat and Wedding Layflat Photo Albums with 70 pages (35 spreads) can usually showcase up to 120 images. The Signature Layflat Photo album with 90 pages (45 spreads) can usually showcase up to 160 images. For Guest Book designs, we recommend fewer photos to allow extra space for handwritten notes day of.
Do you offer photo curation or photo editing?
For Layflat, Wedding Layflat, and Guest Book, curation of the first 150 images is included with your design service fee. Additional curation of images above 150 images can be added for an additional fee:
$80 for up to 750 images
$100 for 750-1000 images
$130 for 1000-1500 images
$150 for 1500+ images
For the Signature Layflat, curation of the first 200 images is included with the design service fee.
We do not offer image retouching or photo editing services at this time.
I have a lot of photos. Will you use all of them in the final design?
We do our best to include as many details from your day as possible! We do ask that a certain number of image be submitted before our designers begin your album, and we also ask that you indicate a handful of your absolute favorite images, so those are first picks to be included in the final design. That being said, there is no guarantee that every photo submitted will be used in the final design of your album.
How much will this cost including the design fee?
Do promotions apply to Design Services?
Site-wide sales and promotions may not be applied to the design service fee or shipping costs, but can be applied to the printing cost of your album.
We are unable to combine multiple promotions. Discounts do not apply to purchases of Wedding Album Collections.
Can I use Design Services with a Wedding Album Collection or an album credit through Zola?
Yes! You can use your credits towards the cost of the album and pay the difference. For more than 1 album (each uniquely designed), we offer the design service at $50 per additional album.
What file specifications do you recommend for my photos?
Images must be in the sRGB color space. Images must be less than 25MB although we recommend having them be between 4-7MB for easy upload. Images will print best when sized to 300 DPI.
For further clarification on file specifications, click here.
How long does the process take from start to finish?
Depending on the frequency of feedback and number of revisions, the process can take as little as 5 days for design, plus a minimum of 10 business days for production and shipping. We do offer expedited shipping if needed for an additional charge.
What if I purchase and then change my mind?
We will refund design fees paid in advance only if no design work has begun. Should you choose to cancel your Design Services project after paying the $100 deposit, the amount of the deposit will be converted to an Artifact Uprising gift card. Read our full Terms and Conditions.
How do I get started?
Purchase your design fee and album deposit here! Once you have purchased this, you’ll receive an email with a Book Customization form. You'll be able to choose design preferences and options for your album, and an Account Representative will get in touch with you via email once it's submitted. Not sure which options are best for you? Simply leave the design element blank (like album size or color) and a member of our Design Services Team can walk you through which options are best for your specific vision.
Please allow 2 business days for a member of our team to get in touch once the form has been submitted.
Prefer to drop us a quick note? Email us directly at email@example.com. Our Account Representatives and expert designers are available Monday - Friday: 9 am-5 pm MST and will reply within 2 business days.
Can I use Design Services to create an album focused on other images, such as family or travel?
As long as it is a Layflat album, we are happy to create any type of album you like. We have built everything from Birthdays, Bar Mitzvahs, Memorial albums, Retirement albums, to Travel albums. Feel free to email us with any questions you have at firstname.lastname@example.org.
Find more information about Design Services by visiting our Design Services page!