Every so often, packages don't make it to their intended destination within the allotted time frame. If your tracking shows the package as delivered but you cannot find it, please head here. Otherwise:
If your package is late, and the tracking shows no estimated delivery date:
Please email us with your order number and shipping address. We will do our best to track down the package, but as packages are out our hands once shipped, we cannot guarantee anything. If the package is unable to be located we will reorder the package.
If your tracking shows the package returning to the sender:
Please email us with your order number and an updated shipping address. Once your package returns to us, we will ship it back out to you!
Please note: We are not responsible for undeliverable packages due to incorrect shipping addresses. Please verify that your information is correct before packages are shipped/re-shipped to you.