WHAT IS THE GREY BORDER ON MY PAGES?

The grey border represents the trim zone. Any part of your image located in the grey border on the template is in what we call the “danger zone.” This is the area that is subject to trimming, so make sure anything that lands in this area is not crucial to the page. If you want a full bleed, drag your image fully over the grey area. The trimming process is not always exact so the ⅛” allows for production flexibility.


WHY CAN’T YOU CROP YOUR IMAGE?

When you drop an image into one of our templates, and you cannot crop or move the image, this is an aspect ratio issue. Your image is most likely already stretched to fill the template. The aspect ratio of an image describes the proportional relationship between its width and its height. The best thing to do is use the ‘new image’ tool under the layout tab and have your image be the exact size you would like, with the ability to zoom in and out.


BLANK PAGE/CARD WARNING:

Everyday Cards: Our everyday card set contains 10 separate templates. We have it set this way so that you can add 10 different images and receive 10 different cards. However, if you want the same image on all of your cards, you must fill all 10 templates with your image. Any template without an image in it will print blank!


PHOTO BOOKS:

Any blank pages left in the book will print blank so make sure you have all of your desired pages filled. To remove extra pages at the end of the book, hit the “remove” button on the bottom right hand of the editor. Once the photo book is ordered, we are unable to retroactively remove any unintended blank pages from the end of it.



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